Privacy Policy

This Privacy Policy is informational and explains GMIC AI INC's privacy practices. It does not create a separate contract beyond any applicable Terms of Service, written agreement, purchase order, or service agreement.

1. Introduction

GMIC AI INC ("GMIC," "we," "our," or "us") provides AI voice, wearable microphone, business communication, hardware, ODM/OEM, AI demo, customer support, and related technology services. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit https://gmic.ai, contact us, request a demo, use our support channels, participate in an AI voice or wearable microphone demonstration, or otherwise interact with us in a business context.

2. Information We Collect

We may collect information you provide directly, such as your name, company name, job title, email address, phone number, project details, meeting preferences, support requests, demo requests, form submissions, and business communications.

We may also collect technical and usage information, such as IP address, browser type, device information, pages viewed, referring URLs, date and time of visits, cookie preferences, and similar website performance data.

When you communicate with us by phone, SMS, email, website form, demo workflow, or support channel, we may collect information related to that interaction, including contact details, message content, call metadata, support history, and records needed to respond to your request.

3. AI Voice, Call, Demo, and Support Data

Depending on the service or demonstration, we may process voice inputs, call metadata, recordings, transcripts, summaries, demo prompts, demo inputs, support communications, work order details, and related technical information. We use this information to provide demonstrations, troubleshoot issues, evaluate business requirements, prepare follow-up materials, and improve the reliability of our business services.

AI-generated summaries, transcripts, work orders, recommendations, or demo outputs may be incomplete or inaccurate. They are provided for business review and convenience and should be reviewed by a qualified person before being used for operational, legal, medical, financial, safety, or other important decisions.

GMIC does not use customer confidential information to train public AI models unless the customer expressly authorizes that use in writing or through another clear approved process.

4. How We Use Information

We use information to respond to inquiries, schedule meetings, coordinate demos, provide customer support, evaluate project requirements, operate and improve our website and services, manage business relationships, send service-related communications, maintain records, protect our systems, and comply with applicable law.

We may also use information to prepare demo summaries, customer-specific resource links, support responses, technical follow-up, and business communications related to AI voice solutions, wearable microphone systems, ODM/OEM projects, Telalive, Hearit.ai, or related services.

5. SMS and Mobile Information

GMIC may collect and use mobile phone numbers for customer communication, missed call follow-up, appointment scheduling, demo coordination, support responses, and business communication.

If you provide your mobile number and consent to receive messages, or if you contact us in a business context where a text response is appropriate, GMIC may send conversational or transactional SMS messages related to your inquiry, appointment, demo, support request, or business relationship.

SMS consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Mobile phone numbers, SMS opt-in data, and messaging consent information will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.

6. Cookies and Analytics

We use cookies and similar technologies to operate our website, remember privacy choices, support optional website features, and understand aggregate website performance. Strictly necessary cookies are required for core website functions. Functional, analytics, and advertising cookies are optional and can be managed through Cookie Preferences.

Optional analytics and advertising technologies are not loaded before consent. You can manage choices at any time through our Cookie Policy, Your Privacy Choices page, or the Cookie Preferences link in the footer.

7. How We Share Information

We do not sell personal information. We may use service providers solely to help us operate our messaging program, deliver messages, provide support, host services, analyze website performance, process business transactions, or comply with law.

Service providers may include hosting providers, communications platforms, scheduling tools, analytics providers used after consent, support systems, security providers, and professional advisors. These providers are permitted to use information only as needed to provide services to GMIC or as otherwise allowed by law.

We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

8. International Data Transfers

GMIC may work with personnel, vendors, partners, or service providers in different regions. Information may be processed in the United States and other countries where privacy laws may differ from those in your location. We take reasonable steps designed to protect information consistent with this Policy and applicable business obligations.

9. Data Retention

We retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, support demos and customer relationships, comply with legal obligations, resolve disputes, and protect our business. Retention periods vary based on the type of information, the purpose for collection, contractual requirements, legal requirements, and operational needs.

When information is no longer needed, we take reasonable steps to delete, de-identify, or archive it according to our business practices and technical capabilities.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No website, communication method, or storage system can be guaranteed to be completely secure.

11. Your Privacy Choices and Rights

Depending on where you live, including California or other U.S. jurisdictions, you may have rights to request access to, correction of, deletion of, or information about certain personal information. You may also have the right to opt out of certain uses of personal information where applicable.

To make a privacy request, contact us at trigg@gmic.ai. We may need to verify your identity and request before responding. You may also manage optional cookies through Cookie Preferences and may opt out of SMS messages by replying STOP.

12. Children's Privacy

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after an update means the updated Policy applies going forward.

14. Contact Us

For privacy questions or requests, contact GMIC AI INC at trigg@gmic.ai or (669) 900-0008.